List Price: $299.99
Sale Price: $189.86
Today's Bonus: 37% Off
Made well, matches my longaberger iron tables and racks, holds real sized firewood with room for a nights worth of wood. Fireplace tools heavy and made well with many great features. Well worth the money and should last a lifetime..
Click Here For Most Helpful Customer Reviews >>
UPDATED 12/13/2011:I emailed the seller soon after my last review to see where things stood and if they could supply me with a tracking number if they had one but didn't get a response. HOWEVER, I recieved my new Country Wood Holder two days later! Now, thats what I call Quick service! Granted, I was a little upset that I didn't hear any updates but actions speak louder than words... :-D
This new package was indeed double wrapped with cardboard box (someone did take note of my complaint) and it arrived in perfect condition. We've placed it next to the fireplace and neatly stacked the wood in it and what a difference! My wife LOVES it... Folks, I've looked around and I don't think you can beat this price! Especially knowing that this seller will stand behind their product and offer a quick resolution (if one ever existed)... Oh and a customer rep did respond to my email after I recieved my new item apologizing for the delay! I'm happy to report I'm a satisfied customer. :-)
ORIGINAL REVIEW:
I was really excited for this buy but was disappointed to receive it the way it was. The box seemed to have been tossed and kicked around! There were holes in the box and two of the sides of the wood holder were protruding through the box! It almost looked like UPS had a soccer game and used it as a ball... Keep in mind this is no fault of the seller and this paragraph didn't affect the rating. I was disappointed that we had accepted that delivery, I should have rejected it.
I did open the box hoping to see that it was still intact; however, one of the support beams broke at the welding point. I must say that the Country Wood Holder did look beautiful and seemed to be well built! It's got a good weight to it and doesn't feel cheap at all. I didn't take it out of the box that it came in since I already knew it had to go back so I can't comment on the tools. Btw, the wood holder was just placed in a plastic bag and dropped in the box, I was surprised to see there were no styrofoam (or the like) around it to protect it!
I immediately contacted the seller through Amazon and they got back to me two days later stating that they will issue me a return label and will exchange the product once they recieve it. I have yet to recieve the return label but after following up with customer service yesterday they informed me that it takes 2-3 business days to issue so hopefully today or tomorrow... I'm really hoping I'll get the replacement before Christmas.
Would I recommend this product? Yes but I wouldn't accept the package if it was roughed up!
Giving it just 3 stars since Amazon forces you to give it a rating but I haven't used it yet so I can't give it more. Updates to this review and the rating to come hopefully before Christmas...
No comments:
Post a Comment