Tuesday, August 12, 2014

Review of Carts Vermont Super Chuck Firewood Cart

Carts Vermont Super Chuck Firewood Cart
Customer Ratings: 3.5 stars
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This cart has changed our lives. We heat totally with wood. Our woodstove has room on either side for stacks of wood that will last approximately 4-5 days. Carrying in this wood was a minimum of 16 trips. Now with this cart it is a total of 4. It is well built, handles easily and has saved our backs. Thank you Vermont Cart!!!!!!!!!!!!!!!!!!!!!!!!

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I have used this cart for three seasons now and it is the best way to haul firewood! It handles heavy loads with ease, is well built and balances nicely. Perhaps the best feature are the large, spoked wheels. They will negotiate steps or other obstacles easily and contribute to the overall balance of the cart. If your wood storage is a distance from your stove and you want an easy way to haul your wood, this is the way to go. I also maintain some chickens and turkeys and this also serves well to haul feed bags from the truck into the barn. You can't go wrong with this cart.

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UPDATE: Excellent customer support from Carts Vermont. Responded next business day. They are replacing this pellet pallet with one that's preassembled since I'm not the only customer with this issue. On the assumption that this process will run smoothly, I've updated my rating. If you order it, make sure it has the preassembled pellet pallet.

Original review:

This wood carrier is well made but it comes with a "pellet pallet" that is virtually impossible to assemble into the cart. A separate set of instructions are included for the pellet pallet (this is the wide plywood piece that sits above the wheels in all photos). It's clear that the pellet pallet is post-engineered onto the cart. The assembly of it is a complete kludge. You're supposed to clamp some cross bars onto the bottom of the plywood but the ends of the bars are flattened which makes them too wide for the clamps provided. From all appearances, the plywood doesn't add anything structural to the cart, so toss it or use it for firewood. If you need the flat surface that the pellet pallet is supposed to provide, you're almost certainly out of luck.

Honest reviews on Carts Vermont Super Chuck Firewood Cart

Received as a gift. Dump liner, the piece of wood one would remove to dump the load is warped. Upon further inspection, the sides, bottom and back liner made of cheap, and I mean cheap press board. I called the company headquarters in Vermont...NSA Industries and dealt with two very unfriendly people, Kathy and Jeff. Jeff asked me to send pictures which I did. I was told the unit was at least two years old and looked like it had been used outside. How foolish of me to think a yard cart would be used on outdoor projects. As for the quality of the unit, I looked for the label "Made in China". Jeff refused to warranty the piece and I was directed to their web site where I could purchase the piece for 27.00 and 15.00 shipping.

So much for this company. Cheap product, poor customer service equals a trip to the John Deere dealer where at least they are friendly, sell quality merchandise, and back up what they sell.

One other item...I can't believe how stupid I was to use an outdoor cart outdoors.

Jeff I am guilty and understand fully why you would not honour a warranty.

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I bought a version of this cart that was sold without the pellet pallet (NOT from Amazon!). It was fine initially, but it is NOT durable. The tubes collapsed and bent, and I called to get them replaced. The cost of replacement of the parts was nearly the cost of a new cart, so I had a friend solder the joints and put on a metal stabilizing brace to give the cart more support. That lasted less than a season and now I have a useless cart once again. I would not buy this cart again.

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