Review of Sure Heat VFBC32 Surefire Steel Constructed Vent-Free Firebox

Customer Ratings:

I cannot comment on the product because I never had a chance to install the fireplace. The first delivery was returned as undeliverable by UPS without my ever seeing it. I thought it must have been damaged in the truck after it arrived locally. A replacement was sent. This time the fireplace was delivered but I wouldn't even describe it as being packed in a box. Pieces of cardboard had been taped around the fireplace in a hodge-podge fashion. There was nothing protecting the bottom of the fireplace. A cardboard top had been taped on top of the fireplace, but the cardboard on the sides had been torn and the fireplace, of course, was dented and scraped. I figured if this was how the first fireplace was packaged, no wonder it had arrived in an undeliverable condition--no padding or protection at all. UPS picked it up the next day, and Amazon.com sent a third fireplace. Never got to see this replacement either. It arrived locally and once again was sent back by UPS to an Amazon warehouse as undeliverable. Of course, my money was returned. I sent messages via feedback and talked to a customer service representative to try and inform Amazon that the packing and packaging of this item needed to be investigated. Whether it is the fault of the vendor or the fault of Amazon warehousing, something needs to be changed. I will not reorder from Amazon because I feel quite sure a fourth fireplace would only arrive in the same condition, and I hate to cost the company so much money for transportation. This is quite unusual for Amazon in my experience. I've gone to Northern Tools to find an equivalent replacement.

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this fireplace has the most viewing area of any 42" box, the brick pattern looks great and there are vents on sides to distribute heat. there are ones very simliar , but they are a lot more expensive.