Cheap Large 2-Door Finished Tubular-Steel Crest Fire Screen With Solid

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I bought this scroll fire place screen for my parents Christmas gift and unfortunately I did not open the box before the big day. When they opened the box they found the frame work had multiple cracks where the welding had split and the doors were very far from level; when the doors were shut, one was much higher than the other.

I also bought Amazon's recommended Panacea matching tool set....which didn't match at all. So at this point after returning the broken screen, we contacted Panacea to return the tool set. After an e-mail and phone call, we were informed that it must be returned within 30 days (no extension for the holiday) and not only would we have to pay for shipping but an additional 15% of the total cost for a 'restocking fee'.

I was slightly skeptical about buying this product in the beginning based off other reviews of the screen falling and not standing level. My father is a carpenter and I figured whatever was slightly off he would be able to mend. We never got to that point but based off the other issues I wouldn't be surprised if it didn't stand at all.

I am very disappointed with the products and the frustration in getting them returned. Today is January 11th and I have yet to be able to replace their gift. Merry Christmas Mom&Dad.....

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The fireplace screen fits perfectly and adds dimension to our fireplace. I bought the screen to safeguard against the sparks from the fire. Unfortunately, the magnets that hold the doors closed don't work once they reach a certain temperature, rendering the screen useless the first time I used it. Very disappointed in this design oversight. Plow and Hearth should provide a solution for this problem.

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I purchased this item directly from the plow and hearth website. They offered a $10 discount if you bought the screen and matching tool set together. I also got 15% off with coupon code "PHSCA" that I found online. I saved about $35 by buying it from their website. It looks great on my fireplace. I love how the doors stay closed with magnets. It was easy to assemble and arrived quickly.

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IT was uneven and moves back and forth if you touch it.and the directions were poor on how to put it together. The back legs stick out a ways so if you have glass doors that cover your fireplace this will not fit back into the fireplace so that it is flush with the front of the fireplace. If you have a deeper fireplace then these legs would fit in and be flush and look better.

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The fire screen had nicks and dents and places where the paint scraped off when it was delivered bu UPS. Also, the door was bent back so we had to re-align it. This product is beautiful, don't get me wrong but beware it won't be perfect when you receive it.