I purchased this product in Oct of 2010, and the heating unit gave out by Jan of 2012 (slightly over a year later). This product looks great in my house, the worked great the first winter, however, when starting the heater the second winter, it made a very loud grinding noise. The noise quit after a little time, but eventually came back, shortly before the heating unit died altoghter. I called the company today (it died a good month ago, and just now getting around to calling..Feb 2012) to get the response of "since this product is 2 years old, there is nothing we can do. You need to do some research on your own to find out how to get it fixed. You could call the Manufacturer but because of the age, they won't do anything either."
I'm disappointed in the short life of this product, highly disappointed in the customer service of the company (and btw, product is slightly over a year old...not 2 years old), and highly disappointed that this company is not willing to stand behind their product, or even offer suggestions of how to go about getting it fixed.
Click Here For Most Helpful Customer Reviews >>
I just got my fireplace this afternoon. It came very quickly and the delivery service called ahead to let me know when they were coming which was nice. It came completely assembled, just plug it in!!!! It looks really really nice in my small cottage type home. I know it isn't real stone due to the weight of the unit, but it looks and feels really real. The compact size is perfect. Check the measurements since it looks bigger in the picture. The mantel looks like the one on my fireplace growing up. The fire looks so real its just funny! It warms up really quickly. Down side, there is no remote and the blower continues to blow even if the room has reached the temp it is set at. That makes no difference to me really. I am so pleased with my purchase!!!
Best Deals for Electric Fireplace with Mantel and Multicolor Stone Facade
This fireplace is so real looking its hard to believe it was shipped fully assembled as well. It looks great if you have a more rustic manly decor look going. It's great for a smaller house or townhouse but itsnt that small that it doesnt look very real. The stone also is amazing looking the picture I believe gives this no justice and the value compared to other electric stone fireplaces is about half the price. This is a must if your looking for that rustic look and keeping warm at the same time.
Honest reviews on Electric Fireplace with Mantel and Multicolor Stone Facade
I purchased this product for my foyer/living room area. I am very happy with this fireplace. I wouldn't say it's the most authentic-looking fire, however, as far as electric fireplaces go, it is realistic enough for me. I put this in my foyer which is part of my living/room study. The fireplace looks terrific, and we put a 42-inch samsung above it on a wall mount. The mantle is very heavy, and the unit looks like real stone. It is exactly what I wanted. I now have a "homey" atmosphere, TV above it, and the extra warmth is what I needed in this room.
Find helpful customer reviews and review ratings for Electric Fireplace with Mantel and Multicolor Stone Facade
although made out of fiberglass, the stone looks pretty real. the color is a little bit darker than the photo on Amazon. the top and bottom of the fireplace is a light greenish color. before this purchase I looked at some electric fireplaces at my local lumber stores and must say that this flame looks less realistic than most of the others I have looked at. It also has a glass front instead of the wire mesh front witch I like. The heater puts out more heat than I expected, it heats my big living room but i do have a very good insulated home. The only reason for 4 stars is the fake looking fire. i will try to post a video of the flame if I can.
