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List Price: $199.00
Sale Price: $119.00
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Two days after I received this stove, it started to malfunction. Since I'm not at all interested in burning my house down, the stove has been sitting in a corner since January 18th, while I've been trying in vain to contact the manufacturer. I've tried email, phone calls, their useless customer service portal and even their facebook page. Based on comments on facebook, I am far from the only person who is dealing with faulty products and a complete lack of customer service. The seller did respond to my email immediately and contacted the manufacturer on my behalf, but I still have had no resolution to this problem.
Update 02/20/2012: I want to note that that seller, Electric Fireplaces Direct, took care of my problem by providing a replacement stove that arrived today. I appreciate this, since this was a manufacturer's warranty issue and not a problem with the seller or shipper. I never did receive any contact from the manufacturer and will make a point of not purchasing any products from that company in the future.
Update 03/28/2012: The second stove stopped working. The "flames" work, the heat does not. This stove is in a home office and is only plugged in and turned on for an hour or so in the morning (and not every morning) to take the chill off, so it's not as if it's been used and abused. After the hassle of trying to warranty the first one, I don't know if it's even worth trying to warranty this piece of junk. For anyone wondering about the cost of using this heater to heat a room, my experience is that, excluding electricity, it costs about $120 a month plus a heater to dispose of. I'm not happy.
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I purchased this for Christmas and it shipped fast and damage free! It looks nice for a small electric heater although it heats only the size of a average bedroom nice on HIGH non stop. My power bill tripled after running it for a month so now it sits completely shut off. Keep in mind if you purchased this that it's expensive to use for heat.
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We purchased this stove mostly for the look of a fire without the trouble of an actual stove Turned on it gives heat needed to remove the chill of winter while giving us the entertainment of a fire.
Honest reviews on Duraflame DFS-550CRN Freestanding Electric Stove with Remote Control
I chose this heater because it is Duraflame but very disappointed in the quality of the product. It looks great, has remote to turn it on and off, control the flame presentation and does put out good heat. But, it has a very annoying fan whir, much louder than our old stove of another brand. Also, when I turned it on, white light flashes were visible coming out the back of the stove in several places. I am still considering returning it. I could not recommend to friends.
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Duraflame DFS-550CRN Freestanding Electric Stove with Remote Control Sold by Electric Fireplaces Direct Outlet
Wonderful! This is the second DuraFlame that I have purchased, with a third for fireplace insert, on its way. This burgundy one is now sitting in the corner of the kitchen awaiting the chilly winds of WI. The kitchen feels chilly to me and I've always had a portable heater in the corner. This is lovely and I'm sure it will perform as has the one from last year and still going. Came in great time and well packaged. This has been a great company with which to do business.
